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Terms & conditions

Terms of Sale

(1) Introduction

Please read these terms of sale carefully. 

You will be asked to expressly agree  to these terms of sale before you place
an order for products from our website. 

(2) Interpretation

In these terms of sale, “we” means Okika Ltd (and “us” and “our” will be construed accordingly);
and “you” means our customer or potential customer for products
(and “your” will be construed accordingly).

(3) Order process

The advertising of products on our website constitutes an “invitation to treat”; and your order
for products constitutes a contractual offer.  No contract will come into force between you and
us unless and until we accept your order. Your order will be accepted by us by our sending an
order confirmation e-mail. This will confirm that we are able to send the goods you have ordered
and the price.

We will not file a copy of these terms of sale specifically in relation to your order. 
We may update the version of these terms of sale on the website from time to time, and we do not
guarantee that the version you have agreed to will remain accessible.  We therefore recommend
that you download, print and retain a copy of these terms of sale for your records.

The only language in which we provide these terms of sale is English.

(4) The products

Items appearing for sale on the Okika Ltd website.

(5) Price and payment

Prices for products are quoted on our website.  And are in  GB pounds sterling. The website contains a large number of products and it is always possible that some of the prices on the website may be incorrect.  We will
verify prices as part of our sale procedures so that a product's correct price will be stated
when you pay for the product.

In addition to the price of the products, you will have to pay a delivery charge, which will
be as stated when you pay for the product.

Payment must be made upon the submission of your order.  We may withhold the products and/or
cancel the contract between us if the price is not received from you in full in cleared funds.

The prices on the website include all value added taxes  VAT (where applicable).

Payment for all products must be made following the instructions laid out with in the buying
process on the website.

Prices for products are liable to change at any time, but changes will not affect contracts
which have come into force.

If you dispute any payment made to us you must contact us immediately and provide full details
of your claim.  If you submit an unjustified credit card, debit card or other charge-back then
you will be liable to pay us, within 7 days following the date of the charge-back:
(i) an amount equal to the amount of the charge-back; (ii) all third party expenses incurred by
us in relation to the charge-back (include charges made by our or your bank or payment processor
or card issuer); (iii) an administration fee of GBP £30 (including VAT); and
(iv) all our reasonable costs, losses and expenses incurred in recovering the amounts referred
to in this paragraph (including without limitation legal fees and debt collection fees).

Without prejudice to our other rights, if you submit an unjustified credit card, debit card  or
other charge-back, then we may terminate any contracts between you and us under these terms of
sale by giving you written notice of termination.

For the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry
on your card statement or other financial statement, and make a charge-back as a result, this
will constitute an unjustified charge-back.

(6) Your warranties

You warrant to us that:

(a) You are legally capable of entering into binding contracts, and you have full authority,
        power and capacity to agree to these terms of sale;

(b) The information provided in your order is accurate and complete;

(c) You will be able to accept delivery of the products;

(d) You are resident in England or Wales; and

(e) You are at least 18 years of age.

(7) Delivery policy

We will arrange for the products to be delivered to the address for delivery indicated in your order.

We will use reasonable endeavours to deliver products on or before the date for delivery set out
in our order confirmation or, if no date is set out in our order confirmation, within 14 working days
of the date of our order confirmation.  However, we cannot guarantee delivery by the relevant date. 
We do however guarantee that unless there are exceptional circumstances all deliveries of products
will be dispatched within 30 days of the later of receipt of payment and the date of our order

(8) Risk and ownership

The products will be at your risk from the time of delivery.  Ownership of the products will only pass
to you upon the later of:

(a) Delivery of the products; and

(b) Receipt by us of full payment of all sums due in respect of the products
        (including delivery charges).

We will be entitled to recover payment for the products even where ownership has not passed to you.

(9) Statutory “Cooling off” period

Under the Distance Selling Regulations, you may cancel a distance contract to purchase a product or
products from us at any time within 7 working days (please note returns policy below) after the day
you received the relevant products or products.

In order to cancel a contract in this way, you must give to us written notice of cancellation through
the website.

If you cancel a contract on this basis, you must promptly return the products to us, in the same
condition in which you received them.  The goods must be unworn and unused and include the security
tag attached.

However, you will be responsible for paying the cost of returning the product to us.

If you cancel a contract on this basis and you do not return the products to us, we may recover the
products charge you for the costs we incur in doing so.  Similarly, if you return the products at our
expense, we may pass that expense on to you.

All refunds and exchanges must be arranged through this website prior to making the return.

Returns policy

Made to order items.

As our products are made to order we appreciate some people would be unsure of their rights regarding made to order goods, for that reason our policy is to treat our products as "stock" which means  in the unlikely event that an outfit does not fit we will replace the order with another size or refund the order should a customer choose not to proceed with the order and the goods are returned within the 14 days and in perfect unused condition as per our terms and conditions  time of the event permitting  

Over and above the rights laid out above and in addition to your statutory rights we offer a refund or exchange on unworn undamaged
goods within 14 days of it being received by you on full priced goods and 7 days on sale goods. 
Refunds will be made to the credit or debit card used to purchase the goods in accordance with these
terms and conditions.
Our goods come with a security tag attached and this must still be in place on return of the goods.

Goods must be securely and safely packaged to avoid damage in transit; damaged goods will not be refunded.

We recommend that you use recorded or special delivery as we are unable to refund items which are lost
in the post.

(10) Statutory rights

Nothing in these terms of sale affects your statutory rights (including your right to receive a refund
in respect of any defective product we sell to you).

(11) Refunds

If you cancel a contract and are entitled to a refund, we will endeavour to refund any money received
from you using the same method originally used by you to pay for your purchase. We will process the
refund due to you as soon as possible and, in any event; within 30 days of the day we received your
valid notice of cancellation.

(12) Limitations and exclusions of liability

Nothing in the terms of sale will: (a) limit or exclude the liability of a party for death or personal
injury resulting from negligence; (b) limit or exclude the liability of a party for fraud or fraudulent
misrepresentation by that party; (c) limit or exclude any liability of a party under
Section 12, 13, 14 or 15 of the Sale of Goods Act 1979 or Part I of the Consumer Protection Act 1987;
(d) limit any liability of a party in any way that is not permitted under applicable law; or
(e) exclude any liability of a party that may not be excluded under applicable law.  Any statutory
rights which you have as a consumer, which cannot be excluded or limited, will not be affected by the
terms of sale.

The limitations and exclusions of liability set out in this Section [and elsewhere in the terms of sale]:
(a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms of
sale or in relation to the subject matter of the terms of sale, including liabilities arising in contract,
in tort (including negligence) and for breach of statutory duty.

We will not be liable to you in respect of any losses arising out of any event or series of events beyond
our reasonable control.

We will not be liable to you in respect of any business losses, such as loss of or damage to profits,
income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities
or goodwill.

(13) General terms

We will treat all your personal information that we collect in connection with your order as confidential,
we do not sell or pass on your personal information to any third party.

Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us. 
We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any
contracts which we have entered into with you.

If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction,
the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions
or portion thereof will be deemed omitted.
No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more
instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or
any other provision of these terms of sale.
You may not assign charge, sub-contract or otherwise transfer any of your rights or obligations arising
under these terms of sale.   Any attempt by you to do so will be null and void.  We may assign, charge,
sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale,
at any time – providing such action does not serve to reduce the guarantees benefiting you under these
terms of sale.

Each contract under these terms of sale is made for the benefit of the parties to it and is not
intended to benefit, or be enforceable by, any other person. The right of the parties to terminate,
rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject
to the consent of any person who is not a party to the relevant contract.

Subject to the first paragraph of Section [12]: these terms of sale contain the entire agreement and
understanding of the parties in relation to the purchase of products from our website, and supersede
all previous agreements and understandings between the parties in relation to the purchase of products
from our website; and each party acknowledges that no representations not expressly contained in these
terms of sale have been made by or on behalf of the other party in relation to the purchase of products
from our website.

These terms of sale will be governed by and construed in accordance with English law,
and the courts of England and Wales will have non-exclusive jurisdiction to adjudicate any dispute
arising under or in relation to these terms of sale.

(14) About us

Our full name is Okika Ltd. 

Our registered office is:

L24 9LG

and our principal trading address is:

219 Booker Avenue
L18 9TA

Our company registration number is 7454070. 

Our email address is enquiries@okika.co.uk



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